Get Satisfaction brings more satisfaction to Facebook Fan Pages
Startup Get Satisfaction made a name for itself by moving customer service away from company web sites and onto pages that are created by customers themselves. Now the San Francisco company is expanding its approach beyond the Get Satisfaction site — to Facebook. Many companies already have Facebook Fan Pages where they can interact with their customers, but Get Satisfaction has partnered with a company called Involver to turn these pages into what it calls Social Engagement Hubs. These improved pages will feature a “support” tab including many of the same features as a Get Satisfaction page, with options to “Ask a Question,” “Share an Idea,” “Report a Problem,” or “Give Praise.” Co-founder and President Lane Becker told me that one of the big drawbacks of a standard Facebook Fan Page is that it has “no memory,” because the content is lost as soon as it scrolls off the wall
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Get Satisfaction brings more satisfaction to Facebook Fan Pages
