Section: Apple , Communications , Accessories , Cellphones , Cellular Providers , Smartphones Now that the Apple event is over, it’s time to check out everything Steve Jobs said regarding the iPhone 4 and Apple.? Throughout the keynote presentation, Jobs mentioned that Apple is an engineering company, they love their customers, and no smartphone is perfect.? Jobs was also quick to call the Bloomberg report , that claimed someone at Apple raised the antenna issue during the design phase, “total ########.” With that aside, the iPhone 4 sold over 3 million times since its launch three weeks ago.? It has the highest customer satisfaction of any iPhone or smartphone.? Apple has been looking into the antennagate problem for 22 days now and has discovered interesting data.? Phones such as the BlackBerry Bold 9700, HTC Droid Eris, and Samsung Omnia II each show reception issues when held a certain way.? He probably chose those three phones because they operate on different OS’s and he wanted to show every smartphone faces some sort of reception issue.? Now, apparently only 0.55% of all iPhone users called AppleCare to actually complain about reception issues.? The iPhone 3GS had a return rate of 6% and the iPhone 4 has a return rate of 1.7%.? In Jobs’ eyes, these are pretty telling numbers, especially considering the iPhone 4 has such a large hardware defect.? In terms of data from AT&T, the iPhone 4 drops less than one additional call per 100 than the 3GS.? Since Apple cares about every customer, even the very small minority who called to complain about reception issues, they rolled out iOS 4.0.1 which is going to change the formula used to display signal strength on the iPhone.? In addition, Apple will be providing every customer with a free case .? For iPhone 4 owners outside of the United States, Apple will be extending the free case offer to you as well.? In terms of the proximity sensor issue, Apple is ironing out the kinks and should have a software update that tackles the sensor problem soon.? The elusive white iPhone is going to start shipping at the end of the month.? Hopefully Apple sticks to this statement, because some prospective Apple customers really want the white iPhone 4.? The iPhone 4 is going to launch in 17 additional countries on July 30, with the exception of South Korea.? Countries include Austrailia, Austria, Belgium, Canada, Denmark, Finland, Hong Kong, Ireland, Italy, Luxembourg, Netherlands, Norway, New Zealand, Singapore, Spain Sweden, and Switzerland.? Overall, Apple acknowledges the reception issue as one plaguing only a few users, but will offer every user a free case as a reparation.? For additional coverage, be sure to check out Appletell . Full Story ? | Written by Natesh Sood for Gadgetell . | Comment on this Article ?

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A recap of the Apple event